Shipping policy

Last updated: October 16, 2026

Thank you for shopping with Knits you Love . This policy explains how we ship your order, what it costs, and what to expect after you buy.

Order Processing

Standard ready to ship orders

will be processed within 1-2 business day (excluding holidays).

Orders placed after noon or on weekends and holidays may begin processing the next business day.

You'll receive a confirmation email with tracking as soon as your order ships, if the shipping method supports it.

Customised or made to order items

These can vary from 1 week to 4 weeks and are dependent on

i) Are you customising a ready to buy item from the shop - the shipping time will be shorter a fully Made to order custom garment. I would endeavour to get the item to you within 2-3 weeks but this would be dependent on work schedules and stock availability yarn colours if I am awaiting stock.
Please contact me before ordering with your needs and I will try and accommodate you where possible and look at alternative colour or brands to ensure we get your precious knit out within the expected schedule.

ii) Are you customising or ordering a garment that has yet to be put on my knitting needles?
Due to the nature of our small business each garment is made to order, colours sizes checked pre and post knit.
Usually we can fulfill a standard knitted garment within 4 weeks of an order and a personalised knit within 5-6 weeks.

Occasionally there may be issues with stock of yarn which is outside of my control but I would alert you as soon as I am aware and see if an alternate brand and colour match can be sourced from our extensive stock range.

Shipping Methods & Delivery Times

Available shipping methods and estimated delivery times are shown at checkout. Delivery times are estimates, not guarantees, and begin once your order ships. They may be affected by carrier delays, weather, or other events outside our control.

Shipping costs

Shipping charges are calculated at checkout based on your destination, order weight, and selected shipping method.

We currently only ship to the UK and Republic of Ireland.

we hope to extend our shipping area as the business grows

Order Tracking

Once your order ships, we'll email you a confirmation with a tracking number and link, if applicable. Please note tracking information may take time to update after you receive it.

Shipping destinations

We currently ship to United Kingdom.

International orders may be subject to customs duties, import taxes, fees, and customs delays. Any applicable charges collected at checkout will be shown before you complete your purchase.

Address accuracy

Please check your shipping address at checkout. Contact us as soon as possible if you need to correct it.

Lost, damaged, or delayed packages

If your order is lost, damaged, or delayed, contact us and we will help you work with the carrier.

Order Changes & Cancellations

Need to change or cancel your order? Contact us as soon as possible. We may be able to accommodate changes before your order ships, but once it's in transit we're unable to modify it. Refunds for cancelled or delayed orders will be processed promptly to the original payment method where possible.